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This applies to Alamiyah Montessori and Alamiyah Home Education Centre. It sets out what happens when nobody arrives to collect a child: who stays with the child, who we try to contact and in what order, the point at which social services are called, and the charges that follow repeated late collection.
In the event that an authorised adult does not collect a child on time, the setting puts into practice agreed procedures. These ensure an experienced and qualified practitioner who is known to the child, cares for the child safely. In the event that an authorised adult does not collect a child, Alamiyah will ensure that the child receives a high standard of care in order to cause as little distress to the child as possible.
On occasions when parents are aware that they will not be at home or in their usual place of work, or contactable on their usual mobile telephone numbers, parents should email the setting on [email protected] with alternative contact details.
In the case of a child not having been collected on time without prior notice from the parent / carer, the following steps are taken:
The registers, email inbox, landline messages and emails are checked for any information about changes to the normal collection routines.
Staff will NOT release the child to an unauthorised person unless notified by the parent/carer that an emergency has prevented him/her from collecting the child. In this instance a full physical description, name, address and a password will be required via email at [email protected] before the child is released. If it is not possible to email, then parents will be expected to call the setting and provide the same details. Staff should check these details with the person collecting the child before permitting the child to leave, even if the child seems to recognise the person.
If the child is not collected within 15 minutes after the closing time of the setting, the staff will try and make contact with the parent/carer or another person on the emergency contact list.
If unsuccessful, staff will continue to wait with the child whilst continuing to establish contact with the parent/carer.
If no contact has been made either way after 2 hours, social services will be contacted.
A message will be left with the parent/carer to advise of this action.
The safety of the child then becomes the responsibility of the Social Services team.
A record will be kept of all children who are not collected on time in the 'Uncollected Child Record'.
In the event that a child is picked up more than 10 minutes late, the parent will be reminded of our policy and issued with a verbal warning. On the second occasion of late collection a second verbal warning will be issued. Thereafter any late collection will incur a charge of one pound a minute. There is no charge before the two warnings have been given.
Alamiyah has the right to charge parents/carers who consistently pick up their child after the allocated time for any additional hours worked by staff.
If anything in this policy raises a question, please get in touch and we will talk it through with you.
Who gives first aid, what is recorded, and when a parent is told.
Who to tell about a concern, and the checks behind every adult who works with children.
The Prevent duty for childcare providers and staff responsibilities.
How children are accounted for, and what happens if one cannot be found.